Creating Positive First Impressions for Patients

Link Between Improved HCAHPS Scores and Process Improvement Methodologies

Survey Snapshot: Analytics in Healthcare

The Analytics Challenge: Timing, Talent, Value, and Ethics

Fostering a Culture of Patient Experience Excellence

Patient Experience Excellence

Purchasing and Supply Chain Efficiencies, Process Redesign Remain Top Cost Containment Contributors

Providers Indicate Improved Outlook for Cost Reductions and Operating Margin

Survey Snapshot: Exploring Cost and Revenue Strategies

Providers: It Pays to Know the True Cost of Healthcare

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